Receiving visitors is an important part of a patient's treatment and recuperation during their hospitalization. It's also important for the visitor to feel that they have played a part in their loved one's experience. For safety and courtesy reasons, certain visitor policies have been created to protect our patients while at Avera St. Luke's.
Hours for Visitors
General visiting hours are 11 a.m. to 9 p.m. Visiting hours may differ in the various patient care units. Please check with a nurse on the unit you are visiting.
Family Lounges
There are family lounge areas for visitors on the main floor in both our East and West lobbies. Specific waiting areas have been designated for families of patients in the Intensive Care Unit, the BirthPlace, the Emergency Department, and Surgery. During certain hours, a staff member is on duty in the Surgery Waiting Room to keep family members informed about the progress of surgery.
About Gifts
Avera St. Luke’s Gift Shop, staffed by volunteers, is located in the West Lobby. The Gift Shop has gift items, jewelry, books, balloons, magazines, greeting cards, candy, toiletries, flowers and plants. The Gift Shop phone number is 605-622-5259. We also offer an online Gift Shop .
Due to our concern regarding latex allergies, we ask you not to bring latex balloons into the hospital. Mylar balloons are appropriate in place of latex.
Flowers are delivered to the patient's room by volunteers. However, flowers and live plants are not allowed in the Intensive Care Unit.
Please check with the nurse to make sure your gift is appropriate. In ICU, please check with staff regarding any gifts for patients.
Visitors should check with the nurse before bringing gifts of food or drink to patients.
Tobacco-Free Facilities and Campuses
Avera St. Luke's is dedicated to providing healthcare services and encouraging a healthy lifestyle.
All Avera St. Luke's campuses and buildings have been designated as tobacco-free. The use of tobacco products will not be permitted in our facilities or on our grounds, including parking lots and outside our buildings.
